If you have an issue, we recommend that you gather system logs to expedite the support process before contacting Dell Support. If you have logs available to send to the support agent, they can review them and quickly analyze the issue, which is the fastest possible resolution for your issue.
This article explains some of the key log gathering tools available, including SupportAssist Enterprise, the most comprehensive log gathering tool for your Dell PowerEdge system.
The following table shows which tool can be used to obtain valid information about a specific issue source.
Tools | Hard disk | Memory | CPU | Operating system | Blade Enclosures |
---|---|---|---|---|---|
iDRAC Integrated Dell Remote Access Controller | Yes | Yes | Yes | No | No |
Export PERC logs using software tools. | Yes | No | No | No | No |
Management Module | Shared Storage Only | No | No | No | Yes |
The Dell iDRAC is integrated with most Dell PowerEdge servers. It does not require an installed operating system or hypervisor to function. You can access iDRAC using a web browser on the same network by using the IP address of the iDRAC (set up iDRAC ). For advanced troubleshooting, it is recommended to check the information provided, such as the status of the firmware and the System Event Log (SEL).
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An alternative to extract RAID controller logs for advanced analytics is to provide software tools such as the PERCCLI or Mega-CLI utilities for older controllers.
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